Widerrufsrecht

REFUND POLICY

Right of withdrawal (14 days)
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you, or someone you have appointed, receive the goods. If your order is delivered in several parcels, the 14 days start when you receive the last item.

You do not need our approval to use your right of withdrawal. To withdraw, simply send us a clear statement before the 14 days have passed, for example by email to sacranoofficial@gmail.com. You can use the model withdrawal form at the bottom of this page, but you do not have to. We will confirm by email that we have received your withdrawal. You can start a return in two ways:
1. Click "Returns & cancellations" at the bottom of our website, log in with the email you used for your order, choose your order and request a return.
2. Or email us at sacranoofficial@gmail.com with your order number.
After we receive your withdrawal notice, we will email you our return address and instructions.

Returning the item
Send the item back to us without undue delay and no later than 14 days after you told us you are withdrawing. We will email you our return address. Return shipping is paid by the customer. We recommend a tracked shipping service and that you keep your receipt until your refund is completed.

You may handle the item as you would in a shop to check its size, fit and quality. If the item has been worn, washed or damaged beyond that, we may reduce the refund to cover the loss in value.

Refunds
We will refund the full purchase price, including the original standard shipping cost, no later than 14 days after we received your withdrawal. We may wait with the refund until we have received the item back, or until you have shown proof that you have sent it, whichever comes first. The refund is made to the same payment method you used, unless we agree otherwise. You will not be charged any fee for the refund.

Faulty or incorrect items
If your item is faulty or not what you ordered, please contact us at sacranoofficial@gmail.com as soon as possible after you notice the problem. This is a complaint, not a withdrawal: you have the right to complain about faulty goods in accordance with the Swedish Consumer Sales Act or the consumer laws of your country. In these cases we pay the return shipping, and we will repair, replace or refund the item.

Exchanges
Our products are made in limited drops, so we do not offer direct exchanges. If you want a different size, return your item for a refund and place a new order while stock lasts.

Contact
Questions about returns: sacranoofficial@gmail.com

Model withdrawal form
(Only fill in and send this form if you want to withdraw from your purchase.)

To: Sacrano, sacranoofficial@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:

Date: